SkiSkootys are guaranteed to be shipped within 5 business days. If there is an issue with your order, we will contact you prior to shipping. 

Refunds/Credits or Exchanges

If your order was purchased directly through and you received an item that was damaged, you will need to contact us ( within 10 days of the Skootys being received. The damaged item will be shipped at the Skootys' expense and will need to be sent to: 

Skootys, 3044 Bardstown Road, Louisville, KY 40205. 

A refund will be issued once the damaged item is received. Refunds/Credits will be issued for the amount of the purchase minus all shipping costs. 

All correspondence can be done either via email at or writing SkiSkootys, 3044 Bardstown Road, Louisville, Kentucky 40205. International returns will be handled at the discretion of SkiSkootys.